Refund policy
REFUND POLICY
Last Updated: [Date]
At Nuvera, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Refunds and Returns
You may request a return or refund within 30 days of receiving your order.
To be eligible for a return:
-
The item must be unused and in the same condition that you received it.
-
The item must be in its original packaging.
-
Proof of purchase or order confirmation is required.
-
The item must not be damaged due to misuse, improper handling, or normal wear and tear.
How to Request a Return
To initiate a return:
-
Contact our support team at support@nuverashop.com.
-
Include your order number and reason for the return.
-
Our team will review your request and provide return instructions.
-
Once approved, ship the item back according to the instructions provided.
Please do not send any items back without prior authorization.
Refund Processing
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.
If approved:
-
Refunds will be issued to the original payment method.
-
Processing times may vary depending on your payment provider.
-
Most refunds are completed within 5–10 business days after approval.
Non-Refundable Items
The following items are generally not eligible for refunds:
-
Gift cards
-
Downloadable software or digital products
-
Personalized or custom-made items
-
Items marked as final sale
-
Products returned in used, damaged, or altered condition
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@nuverashop.com. We will work with you to provide a replacement, exchange, or refund where appropriate.
Contact Us
If you have any questions regarding this Refund Policy, please contact us at:
Email: support@nuverashop.com
Address: [7901 4TH ST N STE 300 ST PETERSBURG FL 33702]